PEMANFAATAN PROSES PADA KERANGKA ITILv3 DALAM MENYEDIAKAN MANAJEMEN LAYANAN TEKNOLOGI INFORMASI

  • Novi Tri Hariyanti
  • Denny Jean Cross Sihombing
  • Alexander Wirapraja

Abstract

Answering the rapid development of information technology in the modern era and the increasing number of companies that depend on the use of information technology services, a framework is needed to measure the capabilities of organizations in providing information technology services, the framework discussed in this study is ITIL v3 where the approach taken in this study using literature study methods from journals and supporting literature in the form of books and scientific articles to describe and obtain results, namely discussion of processes that exist in the ITIL v 3 framework, so that in the utilization of the organization in using this framework properly in evaluating information technology services owned and make improvements if needed, so that the expected end result is that the information technology services provided can improve and provide more value from a business organization in the eyes of customers and users.

References

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Published
2019-01-07
How to Cite
Tri Hariyanti, N., Cross Sihombing, D. J., & Wirapraja, A. (2019). PEMANFAATAN PROSES PADA KERANGKA ITILv3 DALAM MENYEDIAKAN MANAJEMEN LAYANAN TEKNOLOGI INFORMASI. JURNAL EKSEKUTIF, 15(2), 388-403. Retrieved from http://jurnal.ibmt.ac.id/index.php/jeksekutif/article/view/194
Section
Articles