KEY PERFORMANCE INDICATORS IDENTIFICATION THROUGH CRITICAL SUCCESS FACTORS IN A FREIGHT FORWARDER COMPANY: TRANSPORTATION DIVISION OF PT VARIA USAHA

  • B Basuki B Basuki Faculty of Economics and Business, Airlangga University
  • Ganis Arimurti Faculty of Economics and Business, Airlangga University
Keywords: performance measurement, critical success factors, key performance indicators

Abstract

PT. Varia Usaha is one of the freight forwarder companies in Indonesia. It has three other businesses such as Cement Distributor, Mining, and Industrial Goods but this research will be focusing on its Transportation Division as a freight forwarder. With the complexity and dynamics work in the road, the company needs a proper performance measurement. In assessing the performance, the company focuses only on the financial statements for management using traditional financial measurement and range indicators for the drivers. The company needs a new performance measurement. This research aims to determine what the businesses Critical Success Factors are? How to use the CSF results to identify the companys Key Performance Indicators? Research conducted using non mainstream approach by collecting data obtained from interviews, both with the managements as well as the customers, financial statements, and other supporting document review data. The research limitation is this research is merely determines the appropriate performance measurement in the company, without the implementation in the further step. The research result of using Critical Success Factors concept as the basic guidance in determining Key Performance Indicators showed that the company has seven factors that need more attention and focus in their business process with three major aspects. Three major aspects are Safety, On-Time Delivery, and Precise must be able to work in an effective and efficient manner.

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Published
2014-12-05
How to Cite
B Basuki, B. B., & Arimurti, G. (2014). KEY PERFORMANCE INDICATORS IDENTIFICATION THROUGH CRITICAL SUCCESS FACTORS IN A FREIGHT FORWARDER COMPANY: TRANSPORTATION DIVISION OF PT VARIA USAHA. JURNAL EKSEKUTIF, 11(2). Retrieved from https://jurnal.ibmt.ac.id/index.php/jeksekutif/article/view/72
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Articles